Service Excellent Program

Educate and implement changes that will elevate the customer care experience

We know ensuring superior customer satisfaction is a top priority. MedExcel USA, Inc. has developed a comprehensive service excellence program to assist, educate, and implement changes that will elevate the customer care experience.

The Customer Experience Program Overview:
Five-step interactive sessions are provided for all staff having any involvement with a customer.
Topics covered are customer perceptions, service standards, the appearance of staff and faculty, communication, teamwork, and handling complaints.
Customer survey questions translated into serve behaviors – i.e. The Open Book Test Approach.
Formation of service excellence task force to target areas needing improvement.
Service Excellence tool kit provided for daily reference.

Ensuring Service Excellence
“The Healthcare Experience”
Service Standards
Community Outreach
Medical Staff Relations
Patient Satisfaction Plan
Team / Consensus Building
Patient-Centered Approach
Executive Image Consulting
Executive Coaching